Managed Services Overview

Your IT assets are important to your business, however, protecting and preserving your investment requires a wide range of skills and resources. By acting as a prime contractor for your multi-vendor support needs, we will manage your IT infrastructure to reduce complexity and costs whilst continuously raising service quality.

We physically attend your site to perform fixes or relocations. We provide resources that are mobile and support multiple vendors.

We will deliver and maintain an infrastructure that meets your immediate and anticipated requirements. We will continually review your IT environment and develop and evolve a solution that makes best use of your investments.

We commit to delivering measurable value through governance, behaviours and values according to industry best practice.

Features

• Onsite and Remote Systems Management and Administration
• Dedicated Technical Account Manager and Expert Team
• Server, Desktop and Network Management & Administration
• Management of Back Up and Disaster Recovery
• Email and Network Security Management
• User Administration
• License and Patch Management
• Systems Design and Evolution

Benefits

• One monthly or annual charge enables you to confidently predict IT expenditure across the entire enterprise for accountable ROI
• With tailored and detailed SLA driven performance metrics, you can be assured that at least minimum performance levels will be met
• The dedicated Technical Account Manager ensures a close and effective relationship with your in-house IT manager and their team
• We drive down your overheads with reduced recruitment costs, IT administrators salaries, training and management commitments
• We will manage as little or as much of your systems deployment, development, administration and support as you need, enabling your IT team, if you have one, to focus on your core business.