Business Hours Helpdesk Overview
Our Unlimited Helpdesk service is a complete, fixed cost business support service that provides your staff with the support they need when they need it. Our helpdesk helps to eliminate downtime to ensure you can get on with developing your own business. Dependable telephone support, Internet based remote control and quick response email support combine to provide an easy to use, instantly responsive solution to any IT problem.
Features
- Support 8.30am - 6.00pm, Monday - Friday
- Telephone, Email and Web Support (Onsite support available)
- Unlimited Incidents
- 1 hour critical incident response (2 hour standard)
- Remote Diagnostics and Repair
- More Linux support engineers in the UK than anyone else
- All engineers RHCE and LPI Certified
- Multi Operating System, Hardware and Application Support
- Tailored Service Level Agreements
Benefits
- Get the same level of support and assurance for Linux and Open Source software as you expect from proprietary software vendors
- Cut costs of supporting complex networks and technologies
- No need for expensive training courses or highly skilled internal support staff
- Reprovision internal IT support staff to focus on developing business processes and revenue generating functions
- Eliminate downtime with guaranteed problem resolution from Award Winning support experts
- Access to the friendly and helpful experts, quickly and in a way that suits you
- Monitor support incident progress online
- Enjoy a single point of contact for your multi-vendor support requests
Support Programs
Choose the right support for you...
LinuxIT Europe Ltd, London +44 (0)208 899 6138 Bristol +44 (0)1454 333001
"LinuxIT Support Staff are friendly, responsive and most importantly, they fix problems. I'm delighted to have LinuxIT support us." IT Manager
Picochip