24x7x365 Helpdesk Overview
24x7x365 Helpdesk customers get an enhanced support experience that includes accelerated response times for their problem resolution requests. Login to the customer support centre, email or phone the support team day or night, any day of the year. LinuxIT's vast product and technology expertise can help your organization quickly resolve even the most complex software and hardware related problems to keep operations functioning efficiently.
Features
- Support 24 hours a day, 365 days a year
- Telephone, Email and Web Support (Onsite support available)
- Unlimited Incidents
- 1 hour critical incident response (2 hours standard)
- Remote Diagnostics and Repair
- More Linux support engineers in the UK than anyone else
- All engineers RHCE and LPI Certified
- Multi Operating System, Hardware and Application Support
- Tailored Service Level Agreements
Benefits
- Supporting a system 24x7 amounts to 21 shifts or 4 employees. We reduce your personnel costs to just one simple, economical contract.
- Get the same level of support and assurance for Linux and Open Source software as you expect from proprietary software vendors
- Cut costs of supporting complex networks and technologies
- No need for expensive training courses or highly skilled internal support staff
- Reprovision internal IT support staff to focus on developing business processes and revenue generating functions
- Eliminate downtime with guaranteed problem resolution from Award Winning support experts
- Access to the friendly and helpful experts, quickly and in a way that suits you 24 hours a day, 365 days a year
- Monitor support incident progress online
- Enjoy a single point of contact for your multi-vendor support requests
Support Programs
Choose the right support for you...
LinuxIT Europe Ltd, London +44 (0)208 899 6138 Bristol +44 (0)1454 333001
"All the Linux IT staff (from the Receptionists to the Senior Consultants) are courteous and helpful..." Network Services Manager
Burnley College