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  • Support 9/24
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Support

When you have made a significant technology investment in Linux to help secure systems, enhance performance and reduce costs you want to capture the full potential of your investment.

This depends on how effectively you can put Linux to work. LinuxIT provides single-source technical support designed to keep your operating system, server or an entire IT environment operating at peak performance. We have a proven track record of using our own infrastructure, technical experts and technology to deliver world class, proactive support services. Your environment is critical to your business, and it needs to be supported with equal assurance irrespective of platform or technology. LinuxIT dependably provides that reassurance to organisations around the globe and with the flexibility to meet particular industry, technology and budgetary needs.

Comprises four proven programs that can maximise your system performance, monitor systems, diagnose and fix issues and much more. Our Support offering also includes a range of specialist Audit products too.

Additional Services

	Support9/24	VitalSigns9/24	Managed9/24
Contract Period	12 - 36 months	12 - 36 months	12 - 36 months
No. of Incidents	Unlimited	Unlimited	Unlimited
Authorized Contacts	Two/Four	Two/Four	Four/Six
Response Times	One Hour for Priority A Issues	One Hour for Priority A Issues	One Hour for Priority A Issues
RHCE/LPI-C2 Engineers
Service Desk Manager
RHCE/LPIC-2 Engineers	Phone Support Remote Access Customer Support Portal Knowledgebase	Phone Support Remote Access Customer Support Portal Knowledgebase	Phone Support Remote Access Customer Support Portal Knowledgebase Onsite Assistance
Support Scope	Installation Usage Configuration Diagnosis Bug fixes Modified RPM's Custom kernels Hardware faults and dependencies	Installation Usage Configuration Diagnosis Bug fixes Modified RPM's Custom kernels Hardware faults and dependencies	Installation Usage Configuration Diagnosis Bug fixes Modified RPM's Custom kernels System enhancements Hardware faults and dependencies
Service Desk
Incident Management
Request Fulfillment
Audit and Document
Event Management (monitoring and reporting)
Capacity Reporting
Availability Reporting
Problem Management (Reactive)
Change Management
Release Management

Additional
Services

Audit

Availability Management

Capacity Management

Consultancy

IT Service Continuity Management (DR)

Operations Management (Backup, Restore, Job Scheduling, etc...)

Problem Management (proactive)