How our Support offering works…

1 Choose Your Support Program

Each is composed of a selection of world-class services.

2 Contact Us To Tailor Your Support Level

This enables you to control the price of your agreement by limiting support coverage to specifically where it is required.
Tel: 0845 606 3004

3 Enjoy Peace Of Mind

Grab a cup of coffee, relax.

Get Supported now

Step 1 - Choose your support program

Each program is composed of a selection of world-class services.
The ITIL framework provides the backbone of our operations. Our processes follow the five phases of the ITIL Service Lifecycle. We strive to maintain all our business practices compliant with BS: EN: ISO9001:2008 for our business processes, and BS: ISO/IEC 20000-1:2005 for our service desk operation.

Support: Service Desk; Incident Management; Request Fulfilment; Audit and Document

Vitalsigns: Service Desk; Incident Management; Request Fulfilment; Audit and Document; Events Management (monitoring and reporting); Capacity Reporting; Availability Reporting

Managed: Service Desk; Incident Management; Request Fulfilment; Audit and Document; Events Management (monitoring and reporting); Capacity Reporting; Availability Reporting; Problem Management (reactive); Change Management; Release Management

Key Features	Get Supported	Get Supported	Get Supported
Response Time: 1 Hour for Priority Issues
Number of Incidents: Unlimited
Access to RHCE/LPI-C2 Engineers
Technical Account Manager
Back-up & Disaster Recovery
Authorised Contacts	2 - 4	2 - 4	4 - 6
Onsite Assistance
System Enhancement
Software Compliance Management*
Release Management*
Systems Administration
Systems Design & Evolution
Dedicated or Co-located Servers

Additional Services: Audit; Availability Management; Capacity Management; Consultancy; IT Service Continuity Management (DR); Operations Management (Backup, Restore, Job Scheduling, etc...); Problem Management (proactive)

*Subject to requirements analysis

All our programs provide support for: installation, usage, configuration, diagnosis, bug fixes, modified RPM's, custom kernels and hardware faults & dependencies. Also engineer access by phone, remote access, through our customer support portal, and knowledgebase.

Step 2 - Contact us to tailor your support program level

One of the smartest things about LinuxIT Support, is that after choosing a program, you get to customise further with a choice of levels. This enables you to control the price of your agreement by limiting coverage to specifically where it is required.

Call us on:

0845 606 3002

Alternatively, just fill in our contact form

Thank you on behalf of the entire platform team at Mobile Streams for the excellent service and good customer experience over the years.
Endale Tesfaye - Mobile Streams

FAQ's about LinuxIT's Support Programs

Can the level of service you provide be tailored to reflect our needs?

Yes, We can do it for you, do it with you or train you to do it.

Do your services cater for all sectors and sizes of organisation?

Our experience of engagements on all scales, within every industry sector, including the public sector, enables us to provide service to any organisation.

At what stage can you provide service support?

Whether you are still weighing up the advantages of using Linux or Open Source, you're ready to implement or migrate, or you are part way through deployment we can help.