A shining example of a support program that has made a significant contribution to business performance.
Encore sells in excess of 1.5 million theatre tickets annually. A growing number of tickets are now sold online through a network of over 300 online affiliates and prestigious clients such as Laterooms, Visit London and many more. Thousands of transactions are processed every day through the Encore online distribution platform.
The Challenge
Encore Tickets needed to create a more secure and stable platform to support future business growth, meet PCI DSS security compliance and reduce total cost of ownership.
The Solution
Encore Tickets worked with LinuxIT Europe to mitigate the risks of the IT infrastructure through the provision of a securely hosted Linux environment and the delivery of comprehensive 24x7 technical support and managed services.
The Benefits
The LinuxIT project team planned and delivered a successful, low- risk migration that was completed on time and within budget. In addition to providing a secure, PCI DSS compliant platform for the deployment of the ecommerce solution, LinuxIT has improved the performance and reliability of the Encore Tickets websites.
Key Solution Components
Industry: Online Booking
Delivery Services:
- Project Definition Workshop
- IT Infrastructure Analysis
- Systems Deployment
- PCI DSS Compliance
Support Program: LinuxIT Hosted24
Support Services:
- 24x7 x365 Helpdesk
- Monitoring & Reporting
- Managed Services
- Hosting
- Audit & Document
