The Client
CPPGroup Plc (CPP) is a leading provider of Life Assistance products and services with more than 11 million live policies in 15 geographical markets. Their products and services are designed to meet consumer needs across a range of areas relating to everyday living, in particular credit and debit card ownership, personal identity, mobile telephones, travel and the home. The Group primarily focuses on providing customer assistance during stressful life events such as the loss or theft of a wallet, purse, mobile phone or keys, as well as providing support in the event of identity theft. CPP continues to widen its product and services portfolio to capitalise on the evolving and growing Life Assistance market.
The Challenge
CPP needed to improve the reliability, security, scalability and interoperability of its operating system whilst reducing TCO. They also wanted to ensure that they system was adequately supported to meet its business needs.
The Solution
The LinuxIT project team recommended and then planned and delivered CPP’s system choice - Red Hat Enterprise Linux (RHEL) - a securely hosted Linux environment as their operating system. CPP also chose LinuxIT Premier Service, for Red Hat, for full level support and peace of mind for their choice of basic level system subscriptions. 16 Servers are covered under our LinuxIT Premier Service.
The LinuxIT Premier Service wrap provides tailored services to complement the software support provided by Red Hat. At the core of these ITIL compliant services are incident management and request handling to help maintain an optimised platform at all times.
The Benefits
By selecting Red Hat Enterprise Linux CPP benefited from:
- Reduced TCO
- Consolidation
- Enhanced interoperability
- The ability to exploit new technologies
- Being able to meet compliance requirements
- Reduced system risk
LinuxIT Premier Service enabled CPP to:
- Reduce system support costs
- Free-up their IT resources
- Confidently predict future monthly costs for system management
- Access 24x7x365 support
- Manage and protect their mission critical systems effectively
- Reduced business exposure of IT system risk
- Focus their IT team on core activity of achieving system peak performance
- Take advantage of LinuxIT specialist skills
- Eliminate downtime
- Pre-empt server system problems, before they occur
- Have a complete, constant and scalable service solution to server support
Managed24 and LinuxIT professional services has allowed us to react instantly and rectify any customer issues and problems and assist in future development projects, mapping of best practices, improved system solutions, etc. An example of this is to provide our consultancy expertise in CPP's JBoss migration programme, providing guidance and advice in the creating of new processes.
For more information on this project and how LinuxIT could provide relevant, cost effective, solutions please call 0845 606 3002
