LinuxIT Support Programs Overview

LinuxIT offers a range of cost effective managed and break/fix support programs for a wide range of clients and technologies. Our multi-skilled consultants and engineers service many hundreds of contracts and many thousands of servers. We understand mission-critical IT and offer a responsive and flexible approach to our client's requirements. LinuxIT's support programs are designed to maximize the return on your investment in Linux technology, thereby enhancing your overall business performance and competitiveness.

LinuxIT Support Program Details

	Support9/24	VitalSigns9/24	Managed9/24	Hosted24
Contract Period	12 - 36 months	12 - 36 months	12 - 36 months	12 - 36 months
No. of Incidents	Unlimited	Unlimited	Unlimited	Unlimited
Authorized Contacts	Two/Four	Two/Four	Four/Six	Up to Eight
Response Times	One Hour for Priority A Issues	One Hour for Priority A Issues	One Hour for Priority A Issues	One Hour for Priority A Issues
RHCE/LPI-C2 Engineers
Technical Account Manager
RHCE/LPIC-2 Engineers	Phone Support Remote Access Customer Support Portal Knowledgebase	Phone Support Remote Access Customer Support Portal Knowledgebase	Phone Support Remote Access Customer Support Portal Knowledgebase Onsite Assistance	Phone Support Remote Access Customer Support Portal Knowledgebase Onsite Assistance
Support Scope	Installation Usage Configuration Diagnosis Bug fixes Modified RPM's Custom kernels Hardware faults and dependencies	Installation Usage Configuration Diagnosis Bug fixes Modified RPM's Custom kernels Hardware faults and dependencies	Installation Usage Configuration Diagnosis Bug fixes Modified RPM's Custom kernels System enhancements Hardware faults and dependencies	Installation Usage Configuration Diagnosis Bug fixes Modified RPM's Custom kernels System enhancements Hardware faults and dependencies
Audit & Documentation
Monitoring & Reporting
License & Patch Management
Systems Design & Evolution
Systems Administration
Back up & Disaster Recovery
Dedicated or Co-located Servers