One of the smartest things about LinuxIT Support, is that after choosing a program, you get to customize further with a choice of levels. This enables you to control the price of your agreement by limiting support coverage to specifically where it is required.
OS Level
OS Level Support provides unrivalled access to knowledge, expertise, and service commitments whether you are running Enterprise Linux, a clone like CentOS or one of the many community Linux packages. At this level, LinuxIT’s support is limited strictly to the operating system. The limitations imposed are reflected in the price which makes LinuxIT’s support for Operating Systems the most competitive available.
Enterprise Linux and CentOS Support Scenario
A leading telecommunications operator in Europe makes extensive use of Linux in the delivery of technologically advanced products to both private individuals and companies. Their Linux infrastructure comprised a mixture of Enterprise Linux (Red Hat and SuSE) and Community Linux (Fedora and OpenSuSE). This telco was receiving a poor service at prohibitively high costs with uncoordinated support agreements from software vendors and 3rd party support organisations. .... read more
Enterprise Linux and CentOS Support Scenario
A leading telecommunications operator in Europe makes extensive use of Linux in the delivery of technologically advanced products to both private individuals and companies. Their Linux infrastructure comprised a mixture of Enterprise Linux (Red Hat and SuSE) and Community Linux (Fedora and OpenSuSE). This telco was receiving a poor service at prohibitively high costs with uncoordinated support agreements from software vendors and 3rd party support organisations.
Aim
The aims of the telco were as follows-
• To provide a standardized Linux platform across the organisation
• To provide a single point of contact for support of their Linux operating systems
• To significantly reduce support expenditure
• To significantly reduce subscription expenditure
• To co terminate multiple support and subscription renewal dates
Solution
LinuxIT recommended Red Hat’s premier computing environment as the platform of choice for mission critical application servers and business critical web servers. These servers are covered by an annual update subscription from Red Hat and Support is available both from Red Hat and LinuxIT. For their significant development and QA environments; both of which are built from a golden disk and required no dynamic updating, LinuxIT recommended CentOS. CentOS is a clone of Red Hat Enterprise Linux but without access to Enterprise Red Hat Network service for updates, it incurs no subscription costs.
LinuxIT undertook a comprehensive audit of the Linux environment and assisted in the simple procedure to migrate the relevant servers to Red Hat and CentOS. New Enterprise Linux subscriptions were put in place to ensure compliance and access to updates, and both subscriptions and support were set to expire on a coterminous date of our client’s choice.
Working in conjunction with the client, our Support Consultants identified the services required from our Support Services portfolio and tailored a program which provided the foremost delivery mechanism for all their Linux support needs – whether Red Hat or CentOS. This was defined in a formal, comprehensive Service Level Agreement (SLA) to ensure the highest standards of service delivery are maintained throughout the term of the agreement. In an environment where all internal and 3rd party applications are administered and support by a dedicated in-house support team, LinuxIT’s support mandate was very clearly limited to the operating systems, Red Hat Enterprise Linux and CentOS.
LinuxIT’s award winning support and managed services centre delivers the telco a mixture of Support9 (business hours support) and Support24 (24x7 support) for the Operating System, dependent on the server category.
Conclusion
LinuxIT’s Support for the Operating System has provided an agreement for this telco which has
• Reduced annual support and subscription costs by 70%
• Standardized their operating system platform
• Provided a single point of contact for all their Linux support needs
• Provided one date and one supplier for support and subscription renewals
[collapse expanded text]
Server and Systems Level
Server and Systems level Support provides you with operating systems support but also provides you with quick determination of IT problems wherever they occur on your system. LinuxIT will support the hardware below and the applications above. By offering you a single point of contact, the support process is simplified and problem resolution is dealt with much more efficiently.
