Getting Started
1. Call us on 01454 333002 or email with details of your requirement to sla@linuxit.com
2. We will discuss with you your business and IT needs
3. We will provide a remote or onsite healthcheck and audit of your systems
4. We will provide a comprehensive Service Level Agreement proposal and price quotation
Your systems can be supported, with existing problem resolution underway within the hour
Confidentiality Agreement available upon request.
Confidentiality Agreement available upon request.
Raising a Support Request
As a LinuxIT support customer you can contact us for priority support in a way which suits you
1. Telephone - Guaranteed immediate response by UK based, Linux certified support engineer
2. Email - Immediate logging of support request and guaranteed response within SLA specified time3. Web - Instantly logged and acknowledged support ticket
All cases are logged and tracked to completion with realtime status available at online customer support centre.
Service Level Agreement available upon request.
Managed Services Delivery
Using a mixture of onsite and secure on-line SSH managed services, LinuxIT manages the implementation of your requirements and manages them 24 hours a day, 7 days a week.
1. Initial full familiarization of business requirements and comprehensive documentation
2. Assigned dedicated LinuxIT consultant
3. Delivery of onsite and remote consultancy
4. 24x7 support, monitoring and reporting
Confidentiality Agreement available upon request.
